Maple Terroir Products Ltd. is a family-owned maple products company based in British Columbia, Canada. This Privacy Policy explains how we collect, use, share, and protect your information when you visit this website at mapleterroir.com. It covers our marketing website: the pages where you read about our products, contact us, and sign up for updates.
When you place an order and check out, that part of the experience runs on our store platform, Shopify. Shopify collects and processes your order and payment details under its own privacy handling. See the "Orders, checkout, and Shopify" section below for how that fits together.
Information we collect
Information you give us
When you contact us or sign up to receive updates, you may share your name, email address, and the contents of your message. We use this information to reply to you and to send the updates you asked for.
Information collected automatically
When you browse this website, we and our analytics providers may collect technical information automatically, including your IP address, browser and device type, the pages you view, the links you click, and how you arrived at the site. We collect this through cookies and similar technologies and through the analytics tools described below.
Orders and payments
Orders and payments are handled by our store platform, Shopify, when you check out. Shopify collects the details needed to process your purchase, such as your shipping address and payment information. We do not store your full payment card details on this website.
How we use information
We use the information we collect to:
- Respond to your questions and inquiries.
- Send updates and news that you ask to receive.
- Operate, maintain, and improve this website.
- Understand how visitors use the site so we can make it better.
- Meet our legal and regulatory obligations.
Cookies and analytics
We use cookies and similar technologies to run the site and to understand how visitors use it. To measure traffic and improve the experience, we use Google Analytics 4 and Microsoft Clarity. These tools collect information such as the pages you view and general interaction patterns, which helps us see what is working and what to fix.
You can control cookies through your browser settings, including blocking or deleting them, though some parts of the site may not work as well if you do. You can opt out of Google Analytics across websites by installing the Google Analytics Opt-out Browser Add-on.
How we share information
We do not sell your personal information. We share information only in these situations:
- With service providers that help us run this website, our analytics, and our store, namely Google, Microsoft, and Shopify. They may only use the information to provide their service to us.
- When we are required to by law, or to protect our rights, safety, and property.
- In connection with a business transfer, such as a merger or sale, where your information may be part of the transferred assets.
Data retention
We keep your information only as long as we need it for the purposes described in this policy, or as long as the law requires us to keep it. When we no longer need it, we remove it or anonymize it.
Your rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you may request access to the personal information we hold about you and ask us to correct it. Visitors in the European Union and United Kingdom have additional rights under the General Data Protection Regulation (GDPR), and visitors in California have additional rights under the California Consumer Privacy Act (CCPA), including rights to access, delete, and limit the use of their information.
To exercise any of these rights, email us at info@mapleterroir.com. We will respond as required by the applicable law.
Security
We use reasonable safeguards to protect your information from loss, misuse, and unauthorized access. No method of transmitting or storing information over the internet is fully secure, so we cannot guarantee absolute security.
Orders, checkout, and Shopify
Our store and checkout run on Shopify, a third-party e-commerce platform. When you add items to your cart and check out, Shopify collects and processes your order and payment information under its own privacy handling for purchases. This policy covers our marketing website. For how your information is handled during checkout and payment, please review Shopify's own privacy practices. Our website may also link to other third-party sites, and we are not responsible for their privacy practices.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version here and update the "Last updated" date at the top of the page.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Maple Terroir Products Ltd.
British Columbia, Canada
Email: info@mapleterroir.com